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Tiara ERP Series B is jewelry management software.Software is modular covering BOM,Wholesale and Retail Pricing,Multi...
Tiara. Point of Sale XL, Jewelry Software integrated with RFID Solution, to manage the stock efficiently and effectively...
To encompass the best in technologies, in services, in products and people, thereby creating a pool of benefits and joyous...
A# Generally every month, we do having minor and major update release with Universal New Features and Corrections in existing Product.
We share the feature list with every New release.
A# New features consist of New trends and business rule universally going on in Jewelry domain.
Sometime some of New features helps customer to overview the new trends happening in Jewelry domain and helps to get Idea to make changes in current business policies.
A# Yearly maintenance is common Software policy as per IT standard.
We recommend yearly update policy to maintain the Customer database health, with New DATA structure update.
If business slow, customer can reduce workstation and work with multiple login on same computer.
There is no bound for yearly maintenance plan to pay.
A# The yearly maintenance fee is for Product install on Server ( Yearly) and Per Workstation as client (Yearly). Each Product line having different commercial price structure. Please do consultant with our Sale team for more details.
The fee cover with new update in program and user support.
A# We follow the global standard and mark our Product technology life span for 5 years, but there after too our product keep running.
We having R&D team always keep evolving our technology and Version Series in Product development to maintain the competence level and assure our clients business remain safe using our Products.
A# Mostly leading solutions create platform and sale to different vendor to do customize with high price for licensing platform.
In our case, we create product and we are not dependent on any platform. We design product specific for Jeweler domain.
A# If license not expire and we have version update, that will remain as current key license.
A# If year gap between without update version, some technical assistance required on update current version.
In that case, we required to analysis the DATABASE health and there will be some engineering charges will apply.
A# We announce the New product launch on special promotional price for existing customer first.
If customer need to switch at least we keep 1 years to keep supporting the old product as the maintenance contract.
If not, current product can continue using.
Also, we announce at least 1 year if we will stop developing the old product.
A# The program will keep running even if you not take the yearly maintenance plan.
As far you not update the New version you are free to keep using the current version.
A# There are couple of factors applied example;
Technology, DATA Volume, The coding scrip (code language),
Business domain features requirement,
Data structure scalable, New trends and global changes, many more.
It’s necessary in all business to keep evolving the product performance time to time.
A# In case company shutdown, we will hand over the same contract of current customer to new owner.
Or if no more, we open the structure for customer programmer to extract the data. But we will not sale the source code.
The product function and technology is so advance, sustain for 3-4 year or more, Customer could make the second choice and extract the data into excel for there New decision.
We are in business from last 14 years. Our clients business with presence is our strength.
Our revenue model & services module is strong enough to sustain us in hard time.
A# Yes, we do have.
Main thing is manpower are not suitable or there style of working on excel look easy for staff and worker to work,
and they need software to make change as per staff.
That required customize, but customer are not willing to pay.
A# First we analysis the scope of customization on system study. Generally with our rich experience, Custom Invoice Printing, Sale Order printing, Quotation format, some client specific format, some reporting are general requirement required to customize according to Customer requirement to match the Standard software with top up of specific customization to match with there business.
Our Product Architecture is flexible easily to customize with low budget addon cost.
A# We do customize Invoice and other documents even though in Client’s Country local language.
Currently we had design several documents as per countries local language.
Example : Thai | Chinese | Japanese | Russian | French | Italian | Vietnamese | Indonesian | Taiwanese | US |Indian |
A# 1. We sign the confidential agreement with customer to assure protection regarding their information and business material.
2. We install program and setup Database on Customer environment (server). We believe in totally Client freedom on Our Product Use.
3. Where there is any proprietary customer customization, we protect creating separate technical DLL files plug in to Standard software. All those technical DLL are encrypted.
4. We generally login to customer network after proper authorization, and check data support on their environment. Very rarely, Customer data we need to analysis the problems OR customer query, but those data remain on our protected Server, where we maintain all standard related Network Security.
A# We are using couple of language and tools for our various products. We do using Dot.net, C++, PHP, JAVA, NEO 4J, MS SQL, Mysql, Maria DB, Mongo DB, Angular4, Hapi.
Our Major Product project, we doing all on CORE Language. We design our proprietary tools to reduce dependency on OS & third party tools.
A# We having multiple products. Some are Cloud applications work on Brower and some are desktop Application connect Cloud database via IP.